Cue Privacy Policy
Effective Date: July 13, 2026
This Privacy Policy describes how Cue, operated by INNOV8 Interactive LLC ("Cue", "we", "our", or "us"), collects, uses, stores, shares, transfers, and protects personal information when you use the Cue website, web application, mobile applications, APIs, AI features, and related services (collectively, the "Service").
1. Who We Are
Operator: INNOV8 Interactive LLC
Privacy Contact: privacy@cu3.app
Website: https://cu3.app
2. Scope
This Policy applies to all Cue products and services including:
- •Website
- •Web application
- •iOS application
- •Android application
- •APIs
- •AI features
- •Customer support
- •Marketing websites
3. Definitions
Personal Information means information that identifies or reasonably relates to an individual.
Content includes watchlists, viewing history, ratings, reviews, notes, lists, comments, AI prompts, profile information, and social interactions.
Processing means collecting, storing, using, sharing, analyzing, transmitting, deleting, or otherwise handling information.
4. Information We Collect
Information You Provide
We may collect:
- •Name
- •Display name
- •Username
- •Email address
- •Profile photo
- •Password (stored only as salted cryptographic hashes)
- •Authentication provider
- •Biography
- •Watchlists
- •Viewing progress
- •Ratings
- •Reviews
- •Notes
- •Lists
- •Favorites
- •Social relationships
- •Support requests
- •Communications
- •AI prompts
Imported Data
If you import information from third-party services (including TV Time exports), imported data becomes part of your Cue account and is processed according to this Policy.
Automatically Collected Information
We may collect:
- •IP address
- •Device identifiers
- •Browser
- •Device model
- •Operating system
- •Language
- •Time zone
- •Screen resolution
- •App version
- •Referring pages
- •Session duration
- •Feature usage
- •Crash logs
- •Performance diagnostics
- •Network information
- •Cookies
- •Local storage identifiers
Subscription Information
Where applicable:
- •Subscription tier
- •Billing platform
- •Transaction identifiers
- •Purchase status
- •Renewal status
Payment card information is processed directly by payment providers and is not stored by Cue.
5. Cookies and Tracking Technologies
Cue uses cookies, local storage, SDKs, and similar technologies for:
- •Authentication
- •Session management
- •Preferences
- •Security
- •Fraud prevention
- •Analytics
- •Performance monitoring
- •Feature optimization
Users may manage cookies through browser settings. Certain functionality may be unavailable if cookies are disabled.
6. How We Use Information
We use information to:
- •Operate the Service
- •Authenticate users
- •Maintain accounts
- •Synchronize data
- •Restore backups
- •Generate recommendations
- •Provide AI-powered features
- •Generate analytics and insights
- •Enable optional social functionality
- •Deliver notifications
- •Process subscriptions
- •Respond to customer support
- •Improve accessibility
- •Improve reliability
- •Improve security
- •Detect abuse and fraud
- •Comply with legal obligations
- •Enforce Terms of Service
We do not sell personal information or viewing history.
7. AI Processing
Cue AI may process:
- •prompts
- •watch history
- •ratings
- •lists
- •viewing progress
- •profile context
solely to generate personalized responses and recommendations.
AI providers are contractually restricted from using customer information except to provide requested services, where applicable.
Users should avoid submitting highly sensitive personal information through AI prompts.
8. Visibility Controls
Supported content may be designated:
- •Private
- •Friends
- •Public
Private content is not intentionally disclosed to other users except as required by law or with your authorization.
9. Third-Party Services
Cue may use trusted service providers for:
- •Authentication
- •Hosting
- •CDN services
- •Email delivery
- •Analytics
- •Crash reporting
- •Payment processing
- •AI processing
- •Customer support
- •Metadata providers (including TMDb)
Each provider maintains its own privacy policy.
10. Information Sharing
We may disclose information:
- •to service providers acting on our behalf;
- •to comply with legal obligations;
- •to protect rights, users, or the public;
- •during mergers, acquisitions, financing, restructuring, bankruptcy, or asset sales;
- •with your consent.
We do not sell personal information.
11. Legal Bases (GDPR)
Where applicable we rely on:
- •Contract performance
- •Consent
- •Legitimate interests
- •Legal obligations
12. International Transfers
Information may be processed in the United States or other countries where we or our service providers operate. Appropriate safeguards will be used where required by law.
13. Data Retention
Information is retained only as long as reasonably necessary to:
- •operate the Service;
- •satisfy legal obligations;
- •resolve disputes;
- •enforce agreements;
- •prevent fraud;
- •maintain backup integrity.
Deleted information may remain in encrypted backups for a limited period before automatic expiration.
14. Security
We implement reasonable administrative, technical, and organizational safeguards including:
- •HTTPS/TLS encryption
- •Encryption at rest where appropriate
- •Role-based access controls
- •Least-privilege administration
- •Audit logging
- •Security monitoring
- •Infrastructure patching
- •Secure development practices
- •Vulnerability management
No system can guarantee absolute security.
15. Your Privacy Rights
Depending upon applicable law, you may request:
- •Access
- •Correction
- •Deletion
- •Data portability
- •Restriction
- •Objection
- •Withdrawal of consent
Requests may be submitted to privacy@cu3.app.
Identity verification may be required.
16. California Privacy Rights (CCPA/CPRA)
California residents may have rights to:
- •Know categories collected
- •Know sources
- •Know purposes
- •Know categories disclosed
- •Correct inaccurate information
- •Delete personal information
- •Obtain copies of personal information
Cue does not sell or share personal information for cross-context behavioral advertising.
17. Other U.S. State Privacy Laws
Residents of Colorado, Virginia, Connecticut, Utah, Oregon, Texas, Delaware, Montana, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland and other jurisdictions with applicable privacy laws may exercise applicable statutory rights by contacting us.
18. EEA and UK Rights
Residents of the European Economic Area and United Kingdom may lodge complaints with their supervisory authority if they believe applicable privacy laws have been violated.
19. Children's Privacy
Cue is not directed toward children under 13 or the minimum age required by applicable law. We do not knowingly collect personal information from children.
20. Marketing Communications
Users may opt out of promotional emails at any time. Transactional and security communications may still be sent.
21. Push Notifications
Users control push notifications through device settings.
22. Account Deletion
Users may delete their account through available account settings or by contacting privacy@cu3.app.
Deletion removes or anonymizes personal information subject to legitimate retention obligations.
23. Data Breach Response
If a security incident involving personal information occurs, Cue will investigate, mitigate impacts, and provide notifications where required by applicable law.
24. Business Transfers
If Cue is involved in a merger, acquisition, financing, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.
25. Automated Processing
Cue may use automated systems, including machine learning and AI, to personalize recommendations, organize content, improve search, detect abuse, and provide insights. These systems are intended to assist users and are not used to make legally significant decisions.
26. Changes
We may revise this Policy periodically. Material changes will be identified by updating the effective date and, where legally required, providing additional notice.
27. Contact
Privacy Officer
INNOV8 Interactive LLC
Email: privacy@cu3.app
Website: https://cu3.app
Privacy Commitments
- •We do not sell your viewing history.
- •We do not sell your personal information.
- •We build privacy controls into Cue whenever reasonably possible.
- •You decide what supported content is public, shared with friends, or private.
- •You may request deletion or export of your personal information where required by applicable law.